Please read our Privacy Policy carefully. By
visiting www.clubktickets.com and purchasing products you are agreeing to be
bound by the ClubK Tickets Privacy Policy and by the Terms of Business for
Consumers and Event Organisers [https://clubktickets.com/en/page/terms-of-service]. You must not use or
access the Site or deal with the products you purchase in violation of these
Terms. If you choose not to be bound by the Terms then you must not use the
Site or purchase products from the Site.
Our commitment to Privacy
ClubK Tickets is highly respectful of the privacy
of all users of the ClubK Tickets website including organisers and consumers.
We are committed to safeguarding details including any transactions which may
occur between organisers and their customers and we comply with the National
Privacy Principles in the Privacy Act 1988 (‘Privacy Act’). We also comply with
the Spam Act 2003 which deals with restrictions on sending emails.
1. What personal information does the Site collect?
Your contact and account information: we will hold contact information you
provide to us when you create an account as an event organiser or buy a ticket
or registration from the Site. The mandatory personal details that must be
submitted to create a ClubK Tickets account are:
Your Name, Address, Phone number or other contact number, Account Password and
a valid Email Address. Transaction details will also be kept of any consumer
purchases on this Site for audit purposes.
Your payment and billing information: We hold payment and billing information
you provide to us when you buy a ticket or registration, only in connection
with the handling of your order. We do not retain credit card information.
2. When do we collect your personal information?
In general, personal information about you may be collected directly from you
when you voluntarily:
•Register as a User of the ClubK Tickets Site;
•Make a Purchase or Booking for an Event created on the ClubK Tickets Site;
•Sign-up or subscribe for products or services that we may periodically make
available; or
•Email, telephone or otherwise contact us.
3. What do we use your personal information for?
ClubK Tickets may use personal information in the following ways:
•To provide you with products, services, account information and support. For
example, When the Event Organiser first creates an account, the ClubK Tickets
system will automatically send an activation link to the account holder's Email
Address as part of activating that account.
•To communicate with you in connection with your transaction. For example,
whenever a booking is made for an Event, the attendee will be sent an
appropriate notification to their Email Address. On rare occasions we may need
to personally contact you other than via email. In this instance, we may need
to use your contact phone number or other details.
•For standby purposes. If an account holder chooses to have a standby list for
an Event, then any customer who has requested to be placed on that standby list
may have ClubK Tickets automatically notify them if a booking(s) becomes
available by use of their Email Address.
•For marketing purposes where you have agreed. For example, if you have
subscribed to any products or services that may be available such as a
newsletter or notification of upcoming events that might interest you, then the
appropriate information will be sent to your Email Address.
•To monitor and improve our products, services and Site. We analyse your
information to help us improve our understanding of our customers and how they
are using our services.
•Sharing with Event Organisers. We will share your information with Event
Organisers so that they can run the event for which tickets have been
purchased, and for any other purpose described in their privacy policies
(including marketing). You should ensure you read any privacy policies of the
event organisers to learn how they treat your information.
•As otherwise permitted by law.
4. How long do we retain your personal information?
If you are a ClubK Tickets account holder we may retain your information as
long as you maintain your registered status. Any transactions that may occur
between account holders and their customers when booking an Event via the ClubK
Tickets site will be retained for a period of 7 years. After this period has
expired, these transactions will be purged from the ClubK Tickets system.
5. What non-personal information may be collected by this site?
Whenever anyone uses the ClubK Tickets Site, information will be collected on
how certain features of the Site are used, what pages Users are contacting us
from, how many people visit the Site at any given time etc. This information
does not contain any personal information of Users visiting or using the site.
This information will only ever be used to aid us in any technical issues that
may arise or for statistical analysis to help us identify and improve use of
the Site to the benefit of all Users.
6. Access
You have a right to access most personal information we hold about you. Please
contact our Privacy Office (see below) to ask for access to your information.
We may deny your request in some circumstances. If we do this, we will tell you
why.
7. Data security
ClubK Tickets site conforms to the PCI Data Security Standards. In line with
acceptable PCIDSS practices, ClubK Tickets does not store Credit Card numbers
of our organisers’ customers.
Any personal information that may be used by the ClubK Tickets Site in order to
carry out its necessary functions is stored on a physically separate computer
that is protected by a Firewall. The data itself is also encrypted to further
reduce any risk that your information will be obtained and used by unauthorised
access.
The ClubK Tickets application may need to read personal information in order to
carry out its necessary functions such as sending email notifications to
account holders etc. The application has only a very limited deletion
capability, so that in the unlikely event unauthorised access does occur,
damage to any existing records will be kept to an absolute minimum. However,
given the prevalence of computer hackers, we cannot make any absolute guarantee
that our systems will never be accessed without our consent or that our systems
are impenetrable, only that we will take all reasonable measures to ensure the
security of your and our personal information.
The Internet is not a secure environment. If you use the Internet to send us
any information, including your email address, it is at your own risk.
8. Cookies
Cookies are data that a Website transfers to an individual’s hard drive for
record-keeping purposes. Cookies can facilitate a user’s ongoing access to and
use of a site. We make limited use of Cookies on the Site. We use Cookies to
track usage patterns and to compile data that can help us improve our content
and to target advertising. The Site will not store personal information such as
email addresses or other details in a Cookie.
If you do not want information collected through the use of Cookies, there is a
simple setting in most browsers that allows you to refuse all cookies or to
notify you each time a cookie is sent to your computer, giving you the choice
to accept it or not. But you should note that Cookies may be necessary to
provide you with certain features and services of our site.
9. External links
The ClubK Tickets site may contain links to other Internet websites independent
of us and vice versa. This policy does not apply to the privacy practices of
those websites. ClubK Tickets is not responsible for the privacy policies or
practices of these other websites.
Reporting violations of the privacy policy
Any user of this Site may report any alleged violation of the Site's Privacy
Policy to ClubK Tickets by emailing contact@clubktickets.com, or write to:
Privacy Officer, ClubK Tickets, 101 Oak Road Kirrawee, Sydney NSW 2232. We will
investigate your concern and take any actions we deem appropriate at our sole
discretion.
Updates
ClubK Tickets may alter its Privacy policy at any time. Any variations become
effective upon posting. By continuing to use the Site after the Privacy policy
has been updated you agree to be bound by these updates.
Questions
Any questions about this Privacy Policy should be addressed to contact@clubktickets.com
or by mail to: Privacy Officer, ClubK Tickets, 101 Oak Road Kirrawee, Sydney NSW
2232